How We Are Fixing White Shark Media

While we have had a lot of compliments given to us from our clients, we have to admit to our fair share of complaints, as well. But through it all, we do think that we have learned from our mistakes, and became a better company because of them.

We want to let our potential clients and other agencies understand the type of process that we are using in White Shark Media. We will use both compliments and complaints to move forward in the best fashion that we can. We will go through a list of typical complaints we have received in the past few years and show what we are doing to fix them.

“I Am Out Of Touch With My Adwords Campaigns”

From now on, we will be sure that every client is well aware of the ins and outs of their campaigns. You will know where to go when you wish to see how a certain keyword or ad is doing.

“Communication Is Lacking”

We realize that it was hard to get ahold of your contact person in the beginning, especially when you had to go through a receptionist. From now on, we will ensure that each client and SEM strategist reviews the results of all past 30 days along with monthly reports. Meetings will take place with GoToMeeting, so that we can share a screen with a client, to ensure we can easily look at the report and AdWords account together.

Clients will also have the ability to call their own contact person directly, as well as this person’s supervisor.

“SEO Services Are Missing”

While we cannot offer these just yet, we would love to review any and all SEO work and proposals that are given to you from your current SEO Company.

“Campaigns Are On Your Account”
If you have a campaign that is working well for you, we will continue working on your own account. We use a system to ensure that all new campaigns are started right from scratch.

“My Contact Person Didn’t Help Much”

After you sign up, we will have our Senior SEM Consultants follow you throughout your stay with us. This will last from the very beginning of signing up, up until the optimization phase. They will be available at all times for questions, even though they will not be your primary contact person.

“Most Of My Customers Are Through The Phone”

We have partnered up with Marchex to provide call tracking to every single client that we have. It is included in AdWords management plans, completely free, as it is crucial to track phone calls.

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