White Shark Media Complaints And Solutions

Over the years, White Shark Media has had clients complimenting them. However, they have also had their share of complaints. It takes some time for a company to be built from scratch and have minimal complaints. White Shark Media eventually reached a point where they made their share of mistakes and paid for them. All the same, this has made them come out with a better service in the long run. In order to show their level of commitment, the company has listed some of the most common complaints combined with the solutions for the same. These are the complaints they have received the most in the last couple of years.
I have lost touch with my campaigns on AdWorsds
To avoid such a situation, the company has made sure every client has been explained to the outs and ins of their new campaigns. When a client knows their campaign before it begins, they are more likely to know where to go if they want to see the performance of a particular ad or keyword.
Communication is not very good
Communication is the most important task for any consultancy agency. In their early days, a lot of their clients did not feel that communication was good enough. Since clients had to go through a receptionist, getting hold of their contact person became quite frustrating. These two complaints had to be handled by implementing the following solutions.
GoToMeeting used to schedule monthly status calls
As requested, or every month, every SEM strategist and client reviewed the results from the past one moth as well as the monthly report that was sent to the client prior to the meeting. The meeting was done using GoToMeeting, an online conference tool. The tool allows the company to share a screen with their client. The employee and the client can go through the AdWords account and report while together. The move has been found to be highly effective and has received praise from many of our past clients who had been working with the company before the solution was implemented.
Phone systems with direct extensions
A big relief for most of White Shark Media‘s clients is allowing the clients to directly call their contact person. Once a client signs up, they will receive an email containing all the necessary contact information for their contact person and the contacts of the employee’s supervisor. Such a move allows a client to have seamless communication even if their contact person is out of the office.

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