The New York Times recently covered a story in the energy sector dealing with a current acquisition. The article discussed the larger issues that are currently plaguing the energy industry but it also spotlighted Energy Transfer Equity’s acquisition of the Williams Companies.
Energy Transfer Equity’s Chief Executive Officer, Kelcy Warren, wanted to grow his already 71 thousand mile pipeline network. He thought the best course of action was to purchase another company that already had a network of gas and oil pipelines. The immediate choice was the Williams Companies. Warren approached the board of the Williams Companies and made an offer to purchase the company. The board rejected him but he did not give up. He came back with an even higher buying price and the board agreed.
However, this agreement was not unanimous. The decisions was almost split, with some wanting to grow the company to increase the value of the stock price and others wanting to see the company. Alan Armstrong, the Chief Executive Officer of the Williams Companies, has been supportive of the deal, but only publicly. He has been caught saying things in private that indicate he has negative feelings about the deal. There are even rumors that if the deal goes through, Armstrong will leave.
The larger aspect that was discussed in the article is the crisis currently effecting the energy sector. There has been a big drop in energy prices, including oil and natural gas. While the article did admit that that is great for consumers, it is causing great distress in the energy industry and the banking and investment world.
The article goes on to explain that many energy companies have taken out large levels of debt that they thought they would be able to pay off at where prices were. When the prices dropped, no companies were prepared. It is very likely that about a third of the companies in the companies that provide services in exploration and production will file for bankruptcy. Even some of the larger companies are laying off employees. On an even larger scale, JP Morgan Chase was forced to increase its reserves because of bad energy loans.
One of the firms watching this situation unfold is Madison Street Capital. This investment banking firm specializes in middle of market companies. The provide an array of services from asset management industry focus and business valuation to corporate advisory and valuation fro financial reporting. The firm was founded in 2005 and has offices on 3 continents. One of the areas that Madison Street Capital is best known for is their services in mergers and acquisitions as well as successful capital raises.
There is nothing like a company in the business of brokering US dollar-backing precious metal coins using their resources to support socially responsible missions– which are what coins were historically needed for to begin with. US Money reserve, as one of the largest distributors in the nation of gold, silver and platinum coins has led a campaign to raise funds for the Capital Area Food Bank serving to provide nutrition resources for the hungry in 21 counties throughout Central Texas. The CAFB has become partner to nearly 300 food distribution agencies in the region in their 30th year of service to those communities.
With their reputable customer service providing expert precious metal market knowledge, US Money Reserve has rapidly gained popular loyalty from their clients by consistently offering trustworthy guidance for investment opportunities primarily related to the trade of the finest, most highly valued coins in circulation in the US. As a leader that industry with an ever expanding clientele, US Money Reserve is well positioned to engage in influential socially sustainable support activity such as this fund drive hosted by Crowdrise.
US Money Reserve’s exceedingly qualified professionals in the coin research and trade enterprise will now be supporting CAFB’s dedicated extended team of food redistributors and administrative professionals who have seen that entity into the role of one of the most recognizable names in Texas in the not for profit nutrition assistance field. Having provided over 30 million pounds of food to those in need in recent years, CAFB continues to strive to increase their health assistance resources in coming years.
CAFB is likely well on course to see that goal with the support gained through the efforts of this well organized and easily accessible contribution opportunity which can be declared on annual tax returns.
Source: Digital Journal
Over the years, White Shark Media has had clients complimenting them. However, they have also had their share of complaints. It takes some time for a company to be built from scratch and have minimal complaints. White Shark Media eventually reached a point where they made their share of mistakes and paid for them. All the same, this has made them come out with a better service in the long run. In order to show their level of commitment, the company has listed some of the most common complaints combined with the solutions for the same. These are the complaints they have received the most in the last couple of years.
I have lost touch with my campaigns on AdWorsds
To avoid such a situation, the company has made sure every client has been explained to the outs and ins of their new campaigns. When a client knows their campaign before it begins, they are more likely to know where to go if they want to see the performance of a particular ad or keyword.
Communication is not very good
Communication is the most important task for any consultancy agency. In their early days, a lot of their clients did not feel that communication was good enough. Since clients had to go through a receptionist, getting hold of their contact person became quite frustrating. These two complaints had to be handled by implementing the following solutions.
GoToMeeting used to schedule monthly status calls
As requested, or every month, every SEM strategist and client reviewed the results from the past one moth as well as the monthly report that was sent to the client prior to the meeting. The meeting was done using GoToMeeting, an online conference tool. The tool allows the company to share a screen with their client. The employee and the client can go through the AdWords account and report while together. The move has been found to be highly effective and has received praise from many of our past clients who had been working with the company before the solution was implemented.
Phone systems with direct extensions
A big relief for most of White Shark Media‘s clients is allowing the clients to directly call their contact person. Once a client signs up, they will receive an email containing all the necessary contact information for their contact person and the contacts of the employee’s supervisor. Such a move allows a client to have seamless communication even if their contact person is out of the office.
At some point, every person has to deal with customer complaints. The challenge is to deal with the situation in a professional way so that the customer thinks you operate a reliable business. If you are fortunate, you can even encourage the customer to post reviews or testimonial about your company’s high quality customers service. Having a customer act as a passionate advocate for your company is a great way to increase business and build your brand.
In many cases, customers don’t even care to complain. Many customers simply leave and go somewhere else to do their business. Businesses nowadays need to find ways to positively delight customers and earn their loyalty. Happy customers will certainly patronize your business, resulting in more revenue for your company.
It is important to understand that your ability to effectively resolve customer complaints issues gives you a great opportunity to change the unfavorable situation into a beneficial situation. If you take steps to resolve a customers’ complaint and ensure that the customers is happy with the outcome, you can turn that customer into an active promoter of company or brand.
Listen carefully to the customer’s complaint, and allow him or her to finish. It is important that you do not get defensive. Keep in mind that the customer is not trying to attack you personally; the customer has a problem and wants to have it resolved. Show that you care and are willing to address the issue appropriately.
Ask questions politely and show that you are concerned. The more information you gather from the customer, the better you can address the situation effectively. Ask questions, and do not jump to conclusions.
As a business owner, you should aim at solving the problem, and avoid argument. The customer needs to think or feel like you are interested in helping and that you want to resolve the problem.
Apologize without blaming. If you let the customer understand that you are truly sorry, this will usually diffuse the situation. Avoid the temptation to blame another person for the problem.
White Shark Media is a leading Digital Marketing Agency that caters to small and medium-sized businesses. As a provider of online marketing solutions, White Shark Media has many clients across the globe that utilize the company’s services due to their high quality customer service. White Shark Media has got the know-how when it comes to helping businesses the best conversion rates. White Shark Media reviews complaints promptly, and addresses the issue to ensure the customer is satisfied with the resolution.