Fortress Investment Group is a model organization that demonstrates how customers should be treated. The investment manager has been offering consultancy services to its clients informing them about how they can invest their wealth in different areas and grow their wealth. The company has maintained its core mandate in the industry which was to offer customers quality services so that they could invest in most profitable opportunities. In this periods, customers are more worried due to changing economic situations that can lead to loss of wealth and other assets that one has accumulated. However, Fortress Group, as a leader in investment and wealth management has proved to be a helping hand to many customers who seek their services.
To maintain quality services, Fortress Investment Group has a significant social media presence in various platforms such as Facebook and Twitter. In this platforms, the firm focuses on answering queries arising from its large customer base or any other person who has a question related to asset management or investment. The firm keeps on posting articles that are related to market trends in investment and wealth management. By doing so, the entity acts as an informer or the link between the uncertain market and investors. The customers feel valued by the organization’s dedication to serve and inform, especially in an area where not many people are sufficiently informed.
Besides that, implementing innovation at various stages and levels of the company guarantees quality services to the customers who visit the office premises. Fortress Investment Group has implemented a paperless strategy where customers can get the services they want without having to fill the cumbersome and time-consuming files. Therefore, a client is served within a short period which enables the customer services department to serve more clients without consuming a lot of time. The services are comprehensive, and no one leaves the premises of the company without what he or she wanted. Currently, Fortress Investment Group is managing wealth for over 1800 clients who reside both in the US and also from other parts of the world. The clients are either individual investors or even institutions.